“With remote work and hybrid workspaces on the rise, more and more businesses are relying on enterprise-collaboration tools to bring their teams together and drive growth,” said Darryl Hoover, Chief Technology Officer for Direct Travel. “By bringing Direct Travel’s itinerary management services into the Microsoft Teams environment, we are continuing our mission to intentionally meet our customers where they are and deliver a personalized traveler experience from end-to-end.”
Through MS Teams, travelers and travel arrangers will have full access to details about upcoming and past trips booked through Direct Travel, including flight status updates, weather forecasts, itinerary reminders and destination information.
The new itinerary integration follows on the heels of Direct Travel’s ongoing digital transformation announced earlier this year, including travel alerts and trip approval features available via Slack and the development of an AI chatbot and virtual assistant, Simon.
“The travel industry has grown and changed so much since 2020, making it more important than ever for TMCs to adjust how we do business and the tools we use for reaching travelers,” said John Coffman, Chief Financial Officer for Direct Travel. “I’m very pleased to see our team leading the charge in this respect, further building on our longstanding commitment to delivering responsive service and forward-thinking solutions to our clients—whatever it takes.”
The MS Teams itinerary integration is currently in beta with Direct Travel’s development partner Mantic Point, and future plans call for further rollout of itinerary management to additional enterprise-collaboration platforms, such as Slack.
For more information about this development and other digital transformation plans, visit www.dt.com.